Product complaints and recalls

We consider it a crucial parameter to have a procedure for prompt, thorough and professional investigation of complaints received from our customers.

The procedure covers handling of recalls as well and constitutes an essential part of our internal WHO GDP system approved by the Danish Medicines Agency.

Investigating a complaint

The investigation, which starts immediately after receipt of the complaint, includes a review of internal product specifications, product file, quality control documents, certificates of analysis and product samples.

Re-testing is performed using a laboratory, which is independent of Missionpharma, the customer and the manufacturer and which is further is accepted by all parties.   Click here for more information about re-analysis of products.

These investigations are performed concurrently with investigations at the manufacturer’s end and the customer is notified of the results of the investigations on a continuous basis.

It is always ensured that the appropriate corrective measures to prevent recurrence of the problem are taken.

Batch tracking constitutes an integrated part of our product complaints and recall procedures, as it enables a fast and easy product tracking. Read more